💬

Chatbots & Customer Support

We automate first-line support and lead qualification with chatbots that understand context and integrate with your CRM. Available 24/7 on WhatsApp Business, Telegram and web, with a smooth handoff to human agents when the situation requires. Every bot is trained with your knowledge base, brand voice and business rules — not a generic chatbot. You reduce support costs and increase response speed without sacrificing quality.

Benefits

24/7 supportAnswers questions and qualifies leads at any hour, without on-call costs.

Intelligent handoffTransfers to a human with full conversation context when needed.

CRM integrationLeads captured and updated automatically in HubSpot, Pipedrive or your own CRM.

Conversation analyticsResolution rate, most frequent topics and knowledge gaps in the bot.

How it works

Flow mappingWe identify the main contact reasons and design the conversational flows.

Knowledge baseWe feed the bot with FAQs, policies and business-specific context.

Integration & testingWe connect with CRM, WhatsApp Business API and test with real scenarios.

Go-live & optimisationWe publish, monitor the first weeks and adjust based on actual conversations.

Who it is for

✓E-commerce with high volumes of questions about orders, shipping and returns
✓B2B companies that need to qualify leads before sending them to sales
✓Businesses with support teams overloaded by repetitive questions

Frequently asked questions

Does the chatbot use AI or rule-based flows?We combine both: structured flows for predictable processes (order status, FAQ) and conversational AI for open-ended questions. The result is more reliable and cheaper than pure AI.

Do I need the WhatsApp Business API?Yes for high volume. The official API is required for business accounts with over 1,000 messages per month. We assist with the Meta approval process.

How does the bot learn over time?We review conversations weekly in the first few weeks and update the knowledge base. For high volumes, we implement automatic fine-tuning with human approval.

Related services

💬Chatbots & Customer Support

Next step

Ready to turn your idea into software?

Get in touch now. No fluff — we analyze your project and deliver a proposal within 24 hours.

Free quote

Response within 2 hours

Clear contract

Your code, no lock-in